Terms of Service

These Terms of Service govern your use of the Vegastars Casino website and mobile application. By creating an account, making a deposit, or using any part of our platform, you confirm that you have read, understood, and agreed to these terms in full.

If you do not agree with any part of these terms, you should not use our platform. We recommend reading this document before registering, so you know exactly what to expect from us and what we expect from you.

Vegastars Casino is operated by Vegastars, a company licensed by the Curaçao Gaming Authority. These terms are governed by the laws of Curaçao. Any dispute arising from your use of the platform will be subject to the jurisdiction specified in the Disputes section of this document.

We may update these terms from time to time. When we make material changes, we will notify you by email and display a clear notice on the platform. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

You must be at least 18 years of age to register and use Vegastars Casino. In some jurisdictions the legal gambling age may be higher — it is your responsibility to ensure that online gambling is legal in your country or region before participating.

By creating an account, you confirm that you are of legal age in your jurisdiction, that you are not located in a restricted territory, and that you are acting on your own behalf rather than on behalf of another person.

We take age verification seriously. All accounts are subject to identity verification, and we reserve the right to request proof of age at any point. If we have reason to believe a player is underage, we will suspend the account immediately and investigate. Any funds deposited by a minor will be returned after verification of the circumstances.

The following countries are restricted and cannot use our platform: the United States, the United Kingdom, France, Spain, Australia where prohibited by state law, and any other territory where online gambling is expressly illegal. This list may be updated without prior notice in response to regulatory changes.

Each player is permitted to hold one account only. Creating multiple accounts — whether using the same or different personal details — is strictly prohibited and will result in all associated accounts being suspended and any pending withdrawals being voided.

You are responsible for maintaining the confidentiality of your login credentials. We strongly recommend using a unique password not shared with any other service, and enabling two-factor authentication for additional security.

You must provide accurate and truthful information when registering. Any attempt to register with false details, including a false name, date of birth, or address, is a breach of these terms and will result in account closure.

You are responsible for all activity that occurs under your account. If you believe your account has been accessed without your authorisation, contact us immediately via live chat so we can secure it. We will not be liable for any losses resulting from unauthorised access caused by your failure to keep your credentials secure.

We reserve the right to close any account at our discretion if we believe it is being used in a manner that violates these terms, poses a risk to the platform or other players, or is associated with fraudulent or criminal activity.

All deposits must be made from payment methods registered in your own name. We do not accept deposits from third-party accounts, joint accounts where the primary holder is not the account holder, or any payment method that does not belong to you.

The minimum deposit is AU$10 for most payment methods. Deposits are credited to your account immediately upon successful processing. We do not charge any fees on deposits, though your payment provider may apply their own charges.

We accept Visa, Mastercard, Skrill, Neteller, Paysafecard, and several cryptocurrency options including Bitcoin, Ethereum, and Litecoin. Available methods may vary by region. Cryptocurrencies are converted to your account currency at the prevailing exchange rate at the time of deposit.

In the event that a deposit is made in error or reversed by your payment provider, we reserve the right to recover any funds already used for wagering. If a chargeback is initiated without our prior knowledge, your account may be suspended pending investigation.

You may request a withdrawal of your real money balance at any time, provided your account is fully verified and there are no active bonus conditions that restrict withdrawal.

The minimum withdrawal amount is AU$20. The maximum per transaction is AU$10,000. Requests exceeding this limit can be submitted as multiple withdrawals. High-value withdrawals may be subject to additional verification.

Withdrawals are processed within 24 hours of the request being submitted, provided all verification requirements are satisfied. E-wallets and cryptocurrency typically arrive within one hour of processing. Card withdrawals take one to three business days and bank transfers three to five business days, depending on your provider.

Withdrawals must be made to the same payment method used for deposits where possible. This is a standard anti-money laundering requirement and applies to all players. In cases where the original method is unavailable, alternative arrangements can be made by contacting support.

We reserve the right to carry out enhanced due diligence checks before processing large withdrawals or where unusual patterns of activity are detected. This may result in a temporary delay while we verify the source of funds. We will communicate any such delay promptly and aim to resolve it as quickly as possible.

All bonuses and promotions offered by Vegastars Casino are subject to specific terms and conditions that accompany each offer. These include wagering requirements, eligible games, minimum deposit thresholds, expiry periods, and maximum withdrawal limits from bonus winnings.

The standard wagering requirement on bonus funds is 35 times the bonus amount. This means if you receive AU$100 in bonus funds, you must wager AU$3,500 before the bonus balance can be converted to withdrawable real money. Free spin winnings are also subject to wagering requirements as stated in the relevant promotion.

Bonuses are issued for entertainment purposes and to reward player loyalty. Any attempt to abuse bonuses — including but not limited to creating multiple accounts, using software to exploit wagering patterns, or colluding with other players — will result in immediate account closure and forfeiture of all funds.

We reserve the right to withdraw, modify, or cancel any promotion at any time. If a promotion is cancelled after you have already claimed it, we will honour the bonus under the terms that were in place at the time of claiming.

Bonuses expire after the period stated in the relevant promotion, typically between 7 and 30 days. Unused bonus funds and associated winnings will be removed from your account on expiry. Free spins typically expire within 24 to 72 hours of being credited.

The daily cashback of 10% on net losses is credited as real money with no wagering requirements. It is calculated at midnight and credited the following morning. The cashback applies to net losses only — if you are in profit over the calculation period, no cashback is issued.

All games on the Vegastars Casino platform use certified random number generation (RNG) technology that has been independently tested and approved. The outcomes of all games are entirely random and cannot be predicted or manipulated.

Players must use the platform for personal entertainment only. The use of automated software, bots, scripts, or any other technology designed to gain an unfair advantage is strictly prohibited and will result in immediate account closure.

Collusion between players — including coordinating bets, sharing login credentials, or any other form of cooperative play designed to circumvent game rules — is prohibited. We use sophisticated monitoring systems to detect unusual patterns of play and will act on any evidence of collusion.

If a technical error or fault occurs during a game — such as a disconnection, server error, or display issue — bets placed during the fault may be voided. We will always aim to resolve technical issues fairly and transparently, and our decision in such matters is final.

We reserve the right to void any bet or withhold any payout that we have reasonable grounds to believe was placed as a result of an error, system malfunction, or any form of unfair advantage. We will always communicate our reasoning when this decision is made.

Identity verification is a legal requirement under our gaming licence and anti-money laundering obligations. All players must complete verification before making their first withdrawal, and we may request additional verification at any time.

You will be required to provide a government-issued photo ID, proof of residential address dated within three months, and proof of your payment method. Additional documents may be requested in certain circumstances, including a source of funds declaration for high-value transactions.

Verification is typically completed within 24 hours of document submission. During this period, you may continue to play but withdrawals will be held until the process is complete. We will notify you promptly if there is any issue with the documents you have provided.

Providing false, forged, or altered documents is a serious breach of these terms and will result in permanent account closure, forfeiture of all funds, and a report to the relevant authorities. We take document fraud very seriously and cooperate fully with law enforcement where required.

Vegastars Casino is committed to promoting responsible gambling. We believe that gaming should be an enjoyable leisure activity, not a source of financial stress or personal harm.

We provide a range of tools to help you manage your gambling, including deposit limits, session time reminders, loss limits, wager limits, cooling-off periods, and self-exclusion. These tools are available in the Responsible Gambling section of your account settings and take effect immediately when you set them.

If you request a self-exclusion, your account will be closed and you will not receive any promotional communications for the duration of the exclusion. Attempts to circumvent a self-exclusion by creating new accounts are a breach of these terms.

We train all customer-facing staff to recognise the signs of problem gambling and to respond appropriately. If a member of our team has concerns about a player's behaviour, they may proactively reach out or apply temporary account restrictions as a precautionary measure.

If you need help with gambling-related issues, you can contact the Gambling Help Hotline on 1800 858 858 (Australia), GamCare on 0808 802 0133 (United Kingdom), or visit gamblinghelponline.org.au for online support.

All content on the Vegastars Casino platform — including but not limited to the website design, graphics, logos, software, game content, text, and data — is owned by or licensed to Vegastars and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, sell, or create derivative works based on any platform content.

Game content is provided by third-party software studios and remains the intellectual property of those studios. Any unauthorised reproduction or distribution of game content may result in civil or criminal liability.

The Vegastars name, logo, and associated branding are trademarks of Vegastars. You may not use our trademarks in any way without our express written consent.

The following activities are strictly prohibited on the Vegastars Casino platform and will result in account suspension, forfeiture of funds, and where appropriate, referral to law enforcement authorities.

Fraud and financial crime — including using stolen payment methods, processing fraudulent transactions, money laundering, or any other activity that uses the platform to obscure the origin of funds.

Cheating and collusion — including using bots or automated software, exploiting software vulnerabilities, coordinating with other players to manipulate game outcomes, or any other form of unfair play.

Multiple accounts — creating more than one account per person, household, IP address, or device in order to claim multiple bonuses or circumvent account restrictions.

Misrepresentation — providing false personal information, using another person's identity, or submitting altered or forged documents.

Harassment and abuse — directing abusive, threatening, or offensive language or behaviour toward other players or our staff. We maintain a zero-tolerance policy on this and reserve the right to close accounts immediately without warning.

Vegastars Casino provides its services on an "as is" basis. While we make every effort to ensure the platform is reliable, secure, and available at all times, we cannot guarantee uninterrupted access or the complete absence of technical issues.

To the fullest extent permitted by applicable law, Vegastars will not be liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including loss of winnings due to technical faults, payment delays caused by third-party providers, or losses resulting from your own decisions while gambling.

Our total liability to you in any circumstance will not exceed the amount you have deposited in the 12 months preceding the event giving rise to the claim. This limitation does not apply where liability cannot be excluded by law — for example, in cases of gross negligence or wilful misconduct on our part.

Gambling involves risk. By using our platform, you acknowledge that you may lose money and that Vegastars Casino is not responsible for any financial losses you incur. We encourage responsible gambling and remind all players that they should only wager what they can comfortably afford to lose.

Your privacy is important to us. The way we collect, use, and protect your personal information is described in detail in our Privacy Policy, which forms part of these Terms of Service.

By accepting these terms, you also accept our Privacy Policy. We encourage you to read it in full so you understand exactly what data we collect and how it is used.

We use your personal data only for the purposes described in the Privacy Policy — to provide our service, comply with legal obligations, prevent fraud, and improve the platform experience. We do not sell your data to third parties for their own commercial purposes.

If you have a complaint or dispute relating to your account, a game outcome, a payment, or any other aspect of our service, please contact our support team in the first instance. We aim to resolve all complaints within 5 business days.

For live chat queries, we typically respond immediately. For email complaints, you can expect a response within 24 hours. If your complaint involves a complex issue such as a disputed game outcome or a large payment, we may need up to 10 business days to conduct a full investigation.

If you are not satisfied with our response, you have the right to escalate your complaint to the Curaçao Gaming Authority, our licensing body. Details of how to do this are available on their official website. We cooperate fully with regulatory investigations.

These Terms of Service are governed by the laws of Curaçao. Any legal dispute that cannot be resolved through our internal complaints process or regulatory escalation will be subject to the exclusive jurisdiction of the courts of Curaçao.

In the event of any discrepancy between the English version of these terms and any translated version, the English version will prevail.

If any provision of these Terms of Service is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision in these terms does not constitute a waiver of that right or provision. If we choose not to act on a breach of these terms, we retain the right to do so at a later date.

These Terms of Service, together with our Privacy Policy, Bonus Terms, and any specific game rules, constitute the entire agreement between you and Vegastars Casino in relation to your use of the platform.

You may not transfer or assign any of your rights or obligations under these terms to any other person. We may transfer our rights and obligations to a third party without your consent, provided that doing so does not adversely affect your rights under these terms.

These terms were last updated on 1 May 2025. Questions about anything in this document can be directed to our support team, who are available 24 hours a day, 7 days a week via live chat.